In their infinite wisdom Network Rail closed the lines from Birmingham New Street to London Euston (the Virgin fast trains) over the May Bank Holiday weekend. Work on the line!
Luckily the slower, cheaper line from Birmingham Moor Street station was still running to London Marylebone. The trains stop at every station along the way giving an old fashioned feeling of earlier times.
At the small, brick ticket office the ticket seller asked if I would like assistance to get to the platform. A young man in a sparkling white shirt appeared from a side door and took me across the bridge to Platform 1.
There are only two platforms.
Once there, he explained that there would be two local trains before the one to London. Then he left. The platform filled up with refugees from the modern main line station and the local trains duly came and went. Then across the railway lines I saw the sparkling white shirt appear. The young man hollered across the lines ‘the next train is yours’ and I hollered back ‘Thank you’.
There was consternation among the other passengers. Was there another delay? I explained that the message was directed at me because I couldn’t read the signs. Consternation subsided.
Embarrassing? Yes. Kind and thoughtful? Yes. Perks (Railway Children) would have been proud of him. That’s what I call customer service.
Have you had any experience of eccentric and unexpected help?
Lovely day out on Bank Holiday Monday at Kenwood House on Hampstead Heath. Wonderful rhododendrons and azaleas.
Sadly Eylea treatment hasn’t worked as well as hope for so more injections to come.